HOSTED VOICE
AT&T IP Flexible Reach
A Converged Network Solution
Build a new outlook on how your voice service benefits your bottom line and overall productivity.
AT&T IP Flexible Reach is a SIP trunking service that delivers integrated access for IP PBX, TDM PBX or Key System environments, providing potential total cost benefits through the consolidation of voice and data – one provider, single transport, and management options. Voice and data traffic riding over the same transport drives greater bandwidth utilization and potential access to cost savings. This managed Voice over IP communication solution includes calling plans that support inbound and outbound calling on your data network, giving you local, U.S. long distance and international reach for your U.S. sites
Calling Plans
AT&T has a variety of calling plans to fit your business needs:
• The long distance plan (Calling Plan A) provides unlimited on-net calling between your VoIP-enabled sites with competitive per minute long distance and international rates.
IP Flexible Reach for TDM and IP PBXs
• The local and long distance plan (Calling Plan B) provides unlimited on-net and local calling with competitive per minute long distance and international rates. Supports E911/911 calling.
• The local and long distance package (Calling Plan C) also provides unlimited on-net and local calling with a long distance package that includes competitive per minute international rates, plus 300 minutes of outbound U.S. off-net Calling per concurrent call, aggregated across your enterprise. Per-minute charges apply for usage over the bundled minutes. Supports E911/911 calling.
The IP VPN Foundation
AT&T IP Flexible Reach is supported on AT&T Managed Internet Service (MIS) and AT&T VPN services, giving you options that support your connectivity and bandwidth needs. AT&T supports a wide variety of
access speeds, from a single T1 to Gigabit Ethernet. These services take advantage of our Global MPLS Network, giving you the foundation for seamless voice and data communications across your business.
Virtual Telephone Numbers
AT&T IP Flexible Reach supports both local and Virtual Telephone Numbers (VTNs). VTNs enable you to assign a telephone number from virtually anywhere, to a phone that is not physically located within your
location’s local calling area. You can establish local visibility within that calling area.*
Centralized Call Delivery and Branch Office IP PBX Extensions
Centralized Call Delivery allows routing of calls originating from various locations across the country and answering them at your preferred central location.
The branch office IP PBX extensions capability delivers telephone numbers for all your branch office sites and is supported by a single centralized IP PBX located at your IP Flexible Reach site. You can use your existing IP data network to distribute the calls to your branch office sites, which allows you to utilize your IP PBX to support IP phones without additional hardware.
Consistent Performance
Network performance – AT&T provides reliable voice quality. In addition, utilizing Class of Service (COS) with 25 different profiles, you can optimize your voice and data application performance.
Service Level Agreements – Service Level Agreements (SLAs) for VoIP service and underlying transport reinforce our commitment to delivering business class voice service.
Web-based reporting – You can utilize the AT&T BusinessDirect® Portal. For Web-based performance reporting, call detail reporting, e-ordering, e-bill and e-maintenance features.
Hardware & Software
AT&T provides the elements required to support connectivity with IP PBXs, traditional TDM PBXs or key systems. An AT&T managed router that is deployed with the data service is equipped with the appropriate
software and hardware for your service. For your VPN solution, you manage your routers and AT&T can monitor call quality and help with troubleshooting through an AT&T managed smart device on
your premises.
How It Works
To help ensure business class voice quality, AT&T employs Class of Service, which prioritizes the voice packets over other types of data packets for immediate transport. AT&T engineers perform advanced bandwidth management and implement traffic queuing priorities in the gateway router as part of the deployment process. AT&T IP Flexible Reach helps maximize the efficiency of your communications infrastructure. To help ensure your migration is smooth, we provide design, implementation and lifecycle management.
IP Flexible Reach for Key Systems
*Limitations do apply to Virtual Telephone Numbers. Please see theBVoIP Service Guide for details on limitations and conditions of use.
Hosted Voice Over Internet Protocol (VoIP)
DEFINITION
Hosted VoIP is a solution where a carrier owns and manages all telephony networking equipment and enables you to make calls over an internet connection. It’s a more cost-effective, multi-functional, and flexible alternative to an analog phone line.
WHY YOU NEED IT
Reduced Costs
Because hosted VoIP is a cloud-based solution that is managed virtually, the need for expensive networking
equipment is drastically reduced. This provides a huge cost-saving advantage because it eliminates installation and maintenance fees. Also, because you’re sending calls over the internet, long-distance and international charges are greatly reduced
Mobility
a mobile phone integration is becoming a business necessity. Whereas traditional phone service providers
offer mobile accounts that are separate from the phone system, VoIP allows you to make mobile devices endpoints on the same system.
This means that your employees can make it so their mobile phones ring simultaneously with their work phones, giving mobile devices same fuction as desk phones.
Scalability
Predicting growth is challenging, which is why having a phone system that scales at your pace presents a great advantage. Hosted VoIP is designed to be highly scalable and easy to expand, allowing you to seamlessly add or reduce new phones and increase or decrease bandwidth requirements when needed.
Productivity
From automated attendants to automatic call forwarding, hosted VoIP makes it so your business never misses important calls. Additionally, it gives you the ability to add collaboration tools like video conferencing and instant messaging, strengthening communication within your organization. Since it allows for enhanced mobility, it also enables employees to take work calls out of the office.
Benefits
• Some carrier handles implementation and hosting, removing burden from your IT team.
• Voice is sent over Internet Protocol, reducing reliance on expensive hardware.
• Long-distance and international charges are greatly reduced.
• Scales up and down easily by adding/removing phones.
• Increased mobility because mobile devices can be seamlessly integrated into the system.
• Ability to add unified communications applications like video chat, IM, and unified messaging.
• Users can change features, options, and services dynamically through simple interface.
• Enables rich features like click-to-call, selective call forwarding, mobile integration, and more.
• Some can support old technologies like fax machines.
IP Flexible Reach
Enhanced Features Overview
Line Features
Telephone Number (TN) level features:
• Call Forwarding, CF Not Reachable, Always, Busy, No Answer, Selective
•Blind Transfer (SIP Refer)
•Sequential Ring (Locate Me up to 5 TNs)
•Simultaneous Ringing (up to 10 TNs)
•Direct Inward Dialing (DID) call limits per number (Max DID Policing)
•Outgoing call restrictions
•Account/Authorization codes
•Scheduling
•Configurable Calling Line ID
•Intercept Announcements
•User to User Information
Trunk Features
Inbound Call Distribution and Trunk to Trunk
Failover:
•Trunk Call Routing Capabilities:
•Linear Routing
•Round Robin Routing
•% Allocation Routing
•Most Idle
•Concurrent Call Sharing and Burstable
Trunk
Line Features
Call Forwarding (Can forward to any valid TN usage charges may apply)
CFA Always - Enables a user to redirect all incoming calls to another
phone number.
CFB - Busy - Enables a user to redirect calls to another destination when an incoming call encounters a busy condition.
No Answer - Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
Not Reachable - Allows for configuring a destination (for example, a mobile) where a call should be redirected when the IP Flexible Reach TN is unreachable.
Selective - Enables a user to define criteria that causes certain incomingcalls to be redirected to another destination.
Customer Originated Trace Enables the user to trace a call by dialing *57 after hanging up. Customer to contact local law enforcement.
Sequential Ring (Locate me) Enables users to define a “find me” list of up to 5 phone numbers that are alerted sequentially for incoming calls that match specified criteria.
Simultaneous Ringing Enables users to have multiple phones ring simultaneously when any calls are received on their IP Flexible Reach phone number (up to 10 Telephone Numbers).
Max DID Policing Allows the customer to define the maximum number of inbound concurrent calls a DID can receive.
Selective Call Acceptance/Rejection Enables a user to define criteria that causes
certain incoming calls to be allowed or rejected.
Selective Call Acceptance/Rejection Enables a user to define criteria that causes certain incoming calls to be allowed or rejected.
Consultative Transfer (SIP Refer) Provides the ability to transfer an active call to another specific destination (Target Party) with consulting with the destination party.
Authorization Codes Users assigned the authorization Code service are prompted to enter a valid authorization code when making a call outside of the group. Managed by an administrator through the Customer Portal.
Account Codes Allows the users to assign certain calls to specified accounts, for tracking purposes. Managed by an administrator through the Customer Portal. Can be mandatory or optional
